Welcome to Golf Gear Sales’ FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer support team at [email protected].

About Our Products

What brands do you carry?
We offer premium golf equipment from top brands including Callaway, Cobra, Bridgestone, Ben Sayers, Big Max, and more. Our inventory includes drivers, fairway woods, hybrids, golf balls, electric trolleys, and various accessories to elevate your game.
Do you sell complete golf club sets?
Yes! We offer complete club sets from leading manufacturers. These are particularly popular with our free shipping option as they often qualify for the $50+ free shipping threshold.
How do I choose the right golf equipment for my skill level?
While we don’t offer personal fitting services online, our product descriptions include detailed specifications to help you make informed decisions. Beginners might consider complete sets or game improvement clubs, while advanced players often look for specific drivers or premium balls.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, view order history, and save shipping information for future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t been processed for shipping.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding certain Asian countries and remote regions. You can verify if we ship to your location by entering your address at checkout.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking.
Free Shipping: Available on orders over $50, shipped via EMS, delivered in 15-25 days after dispatch.
All orders are processed within 1-2 business days.
Why is my order taking longer than estimated to arrive?
While we strive to meet all delivery estimates, occasional delays may occur due to customs processing or carrier delays. You can track your package using the tracking number provided in your shipping confirmation email. If your package is significantly delayed, please contact us for assistance.
Do I need to sign for my delivery?
Signature may be required for high-value items to ensure secure delivery. The carrier will typically attempt delivery 2-3 times before returning the package to us.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. The item must be in its original condition with all packaging. We’ll provide a return label and process your refund promptly once we receive the returned item.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.
How long does it take to process a refund?
Refunds are typically processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment provider.
Need more help? Our US-based customer support team is ready to assist you at [email protected]. We’re committed to helping you get the right golf equipment with fast, reliable delivery.